Goods inspection/complaints

We ask you to check the goods immediately upon receipt. Please send us any complaints within 10 days, quoting the order number.


Our liability is limited to the quality of our products. In the event of defective quality, only this value will be replaced. We accept no liability for any further damage.

Every user or consumer of our products must check their suitability for their intended purpose before using them. He/she expressly assumes all risks associated with the use of the product and bears sole responsibility for any resulting damage. The material quality and the printing process of the labels offered or confirmed and delivered, in particular the adhesive strength, removability, inscribability and copyability, shall be checked and determined by the customer himself/herself.


Unless otherwise agreed, the prices quoted or confirmed are net prices plus VAT. Any transportation costs incurred will be charged separately. The prices are subject to any material surcharges.

Idea & sketch

Sketches, drafts, design proposals, originals and photographic work will be invoiced, even if no corresponding print order is placed.

Excess & short delivery

Excess and short deliveries of up to 10% of the ordered quantity - up to 20% in the case of custom-made products - cannot be objected to unless otherwise agreed. The quantity actually delivered will be invoiced.

Delivery periods

Firmly guaranteed delivery deadlines shall only apply if the necessary documents (image and text templates, lithographs, manuscripts or data carriers, GzD etc.) arrive on the agreed date. Agreed delivery periods shall commence on the day on which the print documents are received and end on the day on which the goods leave the print shop. Exceeding the delivery date or non-compliance with the delivery deadline for which the Printer is not at fault (e.g. operational disruptions, defects in raw materials, delays caused by third parties or subcontractors and all cases of force majeure) shall not entitle the Customer to withdraw from the contract or to hold the Printer liable for any damages incurred.

Call-off orders

Call-off or deadline orders are stored by us on behalf of and at the risk of the customer. After expiry of the agreed term, any quantities not yet delivered will be forwarded and invoiced after prior notification.

Retention of title

The supplier shall remain the owner of all his deliveries until he has received full payment in accordance with the contract.

Data protection

The general provisions of the Federal Act on Data Protection (FADP) shall apply.


Die Zahlungsfrist beträgt 30 tage ab Rechnungsdatum. zahlungen sind in der von Etitex angegebenen Währung auf das von Etitex angegebene Konto zu leisten. Eine Verrechnung ist ausgeschlossen. Zahlungen sind im vollen Betrag, ohne Abzug oder Rückbehalt von Skonto, Spese, Steuern, Abgaben, Gebühren, Zöllen und dergleichen zu leisten.

Gerichtsstand Bern